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As we begin a steady return to the office, the pandemic has given both companies and individuals a new perspective on work-life. There is a significant change in our working methods nowadays. Companies are re-evaluating remote working policies, together with the way they communicate and collaborate.

The majority of hosted VoIP solutions charge by the number of extensions. But in practice, only a subset of users need to make/receive outbound calls. Because of this, many SMBs need to sign burdensome contracts and subscribe to call plans that do not suit their needs. Furthermore, with the invention of other forms of collaboration, people now communicate using tools, such as Teams & Chat. Therefore the need for a UNIFIED communications platform has never been more relevant.

What is Microsoft Teams Phone

Microsoft Teams Phone is a phone system built for SMBs and designed to work in tandem with 365 Business to help you facilitate and manage communication throughout your business. Microsoft Teams Phone accomplishes this through a variety of features including built-in audio conferencing, an enterprise-grade phone system, a cloud-based setup, and seamless integration with 365 Business and Microsoft Teams.

A huge number of people are now working from home or out of the office. Long-term remote and flexible working is a real eventuality that SMBs have started to plan for already. The prospect of this shift will have huge implications for many SMBs. To react to this change businesses can utilize Microsoft Teams Phone.

Systemic changes to our working patterns and locations will increase the need to link up to a mobile phone and lessen the need for traditional phone systems with handsets. Microsoft Teams Phone enables SMBs to thrive in this new world of remote working, hotdesking, and online collaboration. This increases the need for a reliable and portable phone system that integrates with video and chat. Microsoft Teams Phone will allow SMBs to carry on conducting high-level meetings and functions in a way that is efficient and dependable. By making the switch to Business Phone, your calls and meetings will be a whole lot more pleasant and productive.

Microsoft Teams Phone makes collaboration and connectivity across multiple devices easy. This means you don’t have to worry about reliability when working remotely. Cloud-based VoIP phone systems have proved to be invaluable tools, allowing businesses and employees to use full-featured, on-premises phone systems from anywhere. However, many VoIP phone systems are not well integrated with the other cloud technologies and applications commonly used for professional workflows.

Here are four key benefits of using a Microsoft Teams phone system:


Because VoIP is a part of Microsoft Teams. Thus, employees don’t have to waste time and focus on constantly changing between different work apps. For example, you can open apps like Word and Excel without even leaving the voice-calling interface. It’s also easier for employees to collaborate and work as a team – a one-on-one call can seamlessly become a group call, or quickly shift from a voice call to a video call.


With Microsoft Teams, companies can get enterprise-class features that in many cases exceed those available with landline phone systems. Employees, both onsite and remote, have full access to a business line through multiple devices.


VoIP phone systems are cheaper than landline alternatives. And can help businesses find significant cost savings when it comes to monthly bills and system maintenance. A Microsoft Teams phone system can go further by replacing the need for hardware as well, making calls either from your PC or a mobile phone.


The highest industry standards protect Teams telephony. All Teams data – messages, calling, meetings, files – are encrypted both in transit and at rest.

For more information about Teams Phone, please contact your account manager.